To build and maintain positive employee, company, client relationships;thereby increasing company,product knowledge, and training; benefiting the employee, client, and company.
Executive Assistant/HR Recruiter/HR Generalist, Benefits, Compensation
Service Excellence providing Executive Support, HR, Office Management, and Supervisory experience.
Core Competencies
· 20+ years executive/administrative support · Exceptional verbal & written communication
· Exceptional Interpersonal & Team Building · Proficient in Word, PowerPoint, Excel
· Proven Problem-Solving & Conflict Resolution · Bi-lingual: Spanish
· Practices confidentially with sensitive information · BS Business Management
· Proven success in meeting deadlines, and multitasking
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Professional Experience
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3V Inc. International Customer Service Representative: Charlotte, NC 04-06/5-08
(Privately held $200 global specialty chemical manufacturer, headquartered in Italy. Closed Charlotte office in May 2008 to reduce costs.)
· Administrative support to VP of Sales and Marketing, Operations Manager, and seven field sales
representatives; expense reports, including Tradeshow and travel accommodations, hotel reservations,
and implemented meeting preparations for management with owners of company and directors.
· Provided HR services for Charlotte office; e.g.: employee benefits, including short and long term
disability, EEOC compliance, recruiting, employee training, FMLA, FLSA, HRIS implementation, and
employee safety.
· Handled clients with purchasing products; to include logistics in Mexico, South America, Central
America, and the Caribbean.
· Resolved customer disputes with cross functional areas to affect a mutually positive outcome for both
the customer and the company.
Imprax Performance Resources: Office Administrator Grover, NC 01-04/4-06
(Privately held global multimillion dollar CD and DVD manufacturer, headquartered in Europe.)
· Assistant to Regional Manager, Ed Rudisill; coordination and management of daily/weekly activities.
Arranged travel, expense reports, first contact for employees for RM.
· Recruited and hired, processed new hires, conducted orientation for new hires; drug testing, background
checks.
· Initiated and maintained all employee benefits; i.e.: health, FMLA, short/long term disability.
· Processed employee payroll using Kronos system.
· Built a teamwork environment that encouraged collaboration across divisions.
· Processed company invoices to ensure client payment.
Personal Assistant NC/SC 2002/2004
Maintained/coordinated calendar, assisting with daily tasks, shopping, coordinated meetings, arranged travel/hotel accommodations, screened all calls, prepared correspondence when required.
Curtiss-Wright Flight/Mechanical Systems:
Human Resources Administrative Assistant Shelby, NC 09-99/2-02
(Publicly held global multimillion dollar manufacturer of aerospace components for Boeing, and Lockheed Martin)
· Administered recruitment, and initial/ exit interviews. Drug testing and background checks.
· Processed and maintained employee health benefits. Handled short and long term disability for
employees, employee training, and development, FMLA, Cobra, EEOC compliance.
· Implemented, and maintained HRIS system.
· Coordinated and maintained projects as assigned by HR Director, e.g.: employee uniform ordering,
blood drives, etcetera.
· Setup of required department certifications for employees and supervisors with outsourced vendors.
· Processed, forwarded, relayed, maintained confidential and time sensitive information.
· Coordinated, and implemented all company functions for employees.
· Provided confidential, secret blueprint documents to department heads when required.
· Coordinated the publication and distribution of monthly company newsletter.
Ocwen Federal Bank: Customer Relations & Collections Orlando, Fl 05-98/5-99
(Privately held multimillion dollar mortgage bank, provided services and alternatives for delinquent clients)
· Provided vital information to homeowners, i.e. explanation of taxes, explanation of the necessary
insurances required for the homeowner, explanation of foreclosure proceedings, all of which vary state
to state.
· Coordinated delinquent mortgage payments with homeowners.
· Mortgage collections (1-29 days).
· Assisted Latin customers with same information.
AirTran Airways: Human Resources Generalist Orlando, Fl 09-93/4-98
(Publicly held multimillion airline, providing commercial air travel to/ from various International Airports within
the U.S.)
· Provided daily administrative support to Director of HR.
· Coordinated bi-weekly with the General Counsel for this 700-employee airline, located in 23 cities
regarding regularly updating FAA policies.
· Recruited and interviewed candidates for all departments, working directly with department managers.
· Implemented training and development of employees, as requested by department heads.
· Coordinated Benefit enrollment, Cobra Administration, Workers Compensation claims, FMLA,
including short and long-term disability claims. While maintaining EEOC and FAA compliance.
· Handled and maintained sensitive and confidential information.
· Trained to perform D.O.T/FAA drug testing.
Held progressively responsible positions: upper Level Managerial support, Office Administrator, Human Resources Generalist, Lead Supervisor, Department Manager, Buyer, and the diverse position in International Customer Service.
Education: University of Phoenix- Charlotte, NC Campus BSB/M 2008
“Positive employee/customer experiences are key a successful organization .†Donis Jaime.
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